Most problems on a shared ride come from something nobody asked: a suitcase that does not fit, a pickup point on the wrong side of the highway, a stop nobody expected. A two-minute chat before you book prevents almost all of them.
On Tezzo you can message the driver from the ride page before booking. Open the ride and tap the message button next to the driver's name. Phone numbers are shared only once a booking is confirmed, so the chat is the place for these questions.
The questions
- "Where exactly will you pick me up?" The ride page shows the pickup on a map. If it is not easy for you, ask whether a nearby metro station, bus stand or petrol pump works.
- "Can you drop me on the way?" If your destination is near the route but not at the end of it, ask whether the driver can stop there.
- "I have a big bag. Is there room?" A backpack is never a problem. A large suitcase, a box or a musical instrument needs the boot, and other passengers may have luggage too.
- "Which route will you take?" The highway and the old road can differ by an hour. The ride page shows the route on a map; ask if your pickup depends on it.
- "Will we stop on the way?" On a long drive a tea or lunch break is normal. Knowing roughly when helps you plan.
- "Is the time fixed?" Ask whether the driver leaves on the minute or waits a few minutes, and what happens if traffic delays them.
- "How should I pay?" You pay the driver directly, in cash or by UPI, when you travel. Agree on which. Never pay in advance, whatever reason you are given.
- "Can I bring my child or my pet?" The ride page shows the driver's pets and smoking preferences. Anything else, such as a child seat, ask.
- "How many people will be in the car?" The seats left are on the ride page. If you prefer a quieter trip or are travelling with family, ask.
- "Is this a regular trip for you?" Many drivers make the same journey every week. If they do, you may have a ride for the return too.
Before you send
- Keep it about the trip. Personal questions, and asking for a phone number before booking, make drivers wary. The number comes with the booking.
- Check the ride page first. The time, price, seats, preferences, the driver's experience level and, for many drivers, how quickly they usually reply are already there.
- Be clear and short. "I'll have one big suitcase, is that OK?" gets a faster answer than a long message.
If something feels wrong
A driver who asks for money before the trip, pushes you to move the chat to another app, or makes you uncomfortable is not someone to travel with. In the chat you can report or block them from the top of the screen. After a block, neither of you sees the other's rides.
Our carpool safety guide covers the rest, and carpool etiquette covers being a good passenger once you are in the car.
Find a ride, ask your questions, and book once you are sure.