A shared ride works because strangers agree to spend a few hours in the same car. Most of the time it is easy. When it goes wrong, it is usually something small: a late pickup, an unexpected suitcase, a cancellation nobody mentioned.
These habits keep it easy, and they are the ones people remember when they rate each other.
For passengers
- Be at the pickup point on time. The driver has other passengers and a road ahead. If you are running late, say so in the chat as early as you can.
- Mention your luggage before the trip. A backpack is fine anywhere. A big suitcase, a box of sweets or a guitar needs a word in the chat, so the driver can plan the boot.
- Confirm the pickup point. Agree on a place that is easy to find and safe to stop at, like a metro station or a petrol pump, rather than "near the main road".
- Pay the agreed price, the agreed way. You pay the driver directly, in cash or by UPI, when you travel. Have the cash ready or the UPI app open. Never pay in advance.
- Ask before you eat, smoke or call loudly. The ride page shows the driver's preferences, such as no smoking or no pets. Read them before you book.
- Cancel early if your plans change. Cancel from your Bookings tab as soon as you know, so the seat can go to someone else. Do not simply not turn up.
- Rate fairly after the ride. A rating tells the next passenger what to expect. Rate the ride you had, not the traffic.
For drivers
- Keep the ride page accurate. The time, the route, the seats and the price are what passengers decide on. If something changes, edit the ride; booked passengers are told.
- Reply to requests quickly. If you accept each request yourself, passengers see how quickly you usually reply. A fast answer lets them plan; a slow one sends them elsewhere.
- Set a fair price. Tezzo suggests a seat price that covers fuel and tolls for your route. The fuel cost calculator shows how it adds up.
- Agree on the stops. A tea break on a long drive is normal; say roughly when, so nobody is surprised.
- Drive as if your family were in the car. Passengers notice speed, phone use and overtaking more than anything else.
- Cancel only when you must, and early. Passengers see how many booked rides a driver cancelled in the last 12 months. If you cannot go, cancel as soon as you know, so they can find another ride.
- Keep it professional. Use the in-app chat for trip details, and keep personal questions out of it.
For everyone
Be kind about small things, and clear about big ones. Five minutes late with a message is fine. Being asked for money before the trip, an unsafe driver, or someone who makes you uncomfortable is not: report it. A driver can be reported from the ride page with Report this driver, and a passenger from the Driver Dashboard. You can block anyone, and after that neither of you sees the other's rides.
Our carpool safety guide covers the safety side in detail, and the driver's guide covers publishing a ride.
Why it matters
Every good trip makes the next one easier: a good rating, a driver who publishes the same route again, a passenger who books again. That is how a shared ride stops being a gamble and becomes a habit.
Find a ride or publish your empty seats, and travel the way you would want others to.