Share the cost of the trip, not just the road.

No — you can only hold one active booking per route (from city, to city, date) at a time. If you need to change rides, cancel your current booking first.

When a driver enables auto-accept, bookings are confirmed instantly. If it’s off, the driver reviews each request before confirming.

Some drivers mark a ride as reserved for women passengers only. If you try to book one and this doesn’t apply to you, you’ll see “This ride is reserved for women passengers only.”

Yes — your Travel Preferences (in Profile > Account) let you set defaults for chattiness, music, pets, smoking, and luggage space, which pre-fill new rides you publish. You can still change any of them per ride.

Your passengers pay you directly, in cash or by UPI. Tezzo never collects the money, so there is no payout to wait for and no bank details to set up — what the passenger hands you is what you keep.

Tezzo does not record what you were paid, because the money never passes through the app. Your ride history is under the Rides tab; the amounts are between you and your passengers.

Tezzo never asks for card numbers, and the app does not ask for bank details or a UPI ID either, because payment happens directly between passenger and driver. Some earlier versions let you save a UPI ID or bank details in your profile; if you did, they are visible only to you, are never used to move money, and are erased with your account. To have them removed sooner, email us.

The total is your seat price (price per seat × number of seats) plus any optional add-ons you choose during booking, like extra luggage space. There is no separate Tezzo platform fee added on top.

Add-ons are extras a driver may offer when publishing a ride (e.g. extra luggage space), each with its own price and quantity limit. They’re entirely optional — only what you select is added to your total.

Late cancellations (close to the scheduled pickup time) may affect your account rating and, for drivers, future visibility in ride search results.

If you had already paid the driver, ask them for it back — Tezzo never held it and cannot return it. If you had not paid yet, there is nothing to settle. If a driver refuses to return money for a ride that did not happen, report it from their profile and our team will look into the account.

Use “Report a problem” from your Profile, or the report option on the other person’s profile. Tezzo can act on an account — including banning it — but cannot move money, because none of it goes through us.

Go to Profile > Verify your Govt. ID, choose your document type, and upload clear front/back photos. Review usually happens shortly after submission.

Tap the verified checkmark on their profile to open the Trust & Safety screen — it shows verification status, member-since duration, rides completed, and rating.

Phone numbers are only revealed to each other once a booking is confirmed — never before, and never to anyone outside that specific booking.

Use “Report a problem” from your Profile, or the report option on a specific driver/passenger/ride. See “Still need help?” below for a shortcut.

Pay the driver at the ride, not before it. Nobody from Tezzo will ever ask you for money, for a payment link, or for your card, bank, or UPI credentials — we do not handle payments at all, so any such request is not from us. Confirm the driver, vehicle, and route match your booking before getting in, and meet at the agreed pickup point in a public area.

Paying the driver directly is normal on Tezzo — paying a stranger BEFORE the ride is not. Settle up at pickup or after the trip, never by transferring money to hold a seat. Anyone insisting on advance payment, or sending you a payment link, should be reported from their profile.

Trust your instincts. Don’t get in if the vehicle or driver doesn’t match your booking details, meet in a public place for pickup, and use the Report option on the profile, chat, or booking to flag anything suspicious — our trust team reviews every report.

A ribbon badge shown on your profile and ride cards, plus a higher vehicle limit. It’s manually tracked for now — contact support if you believe you should have it.

You can offer optional extras (e.g. extra luggage space) when posting a ride, each with its own price. A passenger picks the ones they want and the amount is added to what they owe you — which, like the seat price, they pay you directly.

Yes — Travel Preferences (Profile > Account) saves your defaults for chattiness, pets, smoking, and luggage space, and pre-fills them whenever you publish a new ride.

No. Your phone number is never shown on your public profile — it’s only shared with a confirmed booking counterpart.

Profile > Account has separate options for Change Email and Password, plus Two-Factor Authentication.

Your personal info is erased immediately. Completed ride records are retained for legal compliance, and the account can’t be used to sign back in.