1. About Tezzo and Who We Are
Tezzo is an app and website (tezzo.co.in) that helps people travelling between cities share a car: drivers who are already making a trip offer their empty seats, and passengers travelling the same way book them.
Tezzo is operated by Sunil Kumar Saini, sole proprietor of Msunjay Enterprises, 2nd Floor, 28/ST/L/364, Satluj Apartment, near Dolphins High School, Pratap Nagar, Jaipur, Rajasthan 302033, India (“Tezzo”, “we”, “us”). You can reach us at Tezzocar@gmail.com or +91 78510 99496.
These Terms & Conditions (“Terms”), together with our Privacy Policy, are an agreement between you and Tezzo. By creating an account or using Tezzo you accept them. If you do not agree, do not use Tezzo.
These Terms are an electronic record under the Information Technology Act, 2000 and the rules made under it, and do not need a physical or digital signature. They are published under Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
2. What Tezzo Is — and Is Not
Tezzo is an online platform that puts drivers and passengers in touch. Tezzo does not own, operate or drive any vehicle, does not employ drivers, and is not a taxi, cab, bus or transport operator. When a passenger books a seat, the arrangement for that trip is between the driver and the passenger. Tezzo is not a party to it and does not provide the transport.
Tezzo is an intermediary under the Information Technology Act, 2000. We do not check every ride, message, profile or review before it appears, but we act on reports as these Terms describe.
3. Eligibility and Your Account
You must be at least 18 years old and able to enter into a binding contract under Indian law. One person may hold only one account, and a mobile number or email address can belong to only one account.
Give accurate information — your real name, a mobile number you use, and a photo that shows you if you add one — and keep it up to date. You are responsible for everything done through your account, so keep your password, your devices and any sign-in method (including Google, Apple or fingerprint login) secure, and tell us at once if you think someone else has access.
You may not create an account for someone else, use another person’s account, or open a new account after we have suspended yours.
4. Cost-Sharing, Not a Commercial Service
Tezzo exists for cost-sharing. A driver must be making the trip anyway, for their own purposes, and may ask passengers only for a contribution towards the actual cost of that trip — fuel, tolls and reasonable wear and tear. Drivers must not use Tezzo to make a profit or to run a commercial passenger-transport business, and must not post trips they would not otherwise make.
To support this, the app suggests a price from the route and, when a suggestion is available, limits the price per seat to a range around it. The price for part of a route (a stopover) may not be more than the price for the whole route.
Keeping to these limits does not by itself make a trip lawful. Using a private (non-transport) vehicle to carry passengers is regulated by the Motor Vehicles Act, 1988 and by state rules that differ from state to state, and each driver is responsible for complying with them.
5. Publishing a Ride (Drivers)
When you publish a ride you confirm that: the trip is real and planned; you hold a valid driving licence for the vehicle; the vehicle is registered, insured as the law requires, has a valid Pollution Under Control (PUC) certificate and is roadworthy; you own the vehicle or are allowed to use it for the trip; and the route, stops, date, time, seats, price, add-ons, preferences and vehicle details you give are accurate.
Do not offer more seats than the vehicle may legally carry with you in it, and do not carry more passengers than you accepted through the app for that trip. If anything changes, update or cancel the ride and tell your passengers as early as you can.
Most private vehicles are insured for private use. Check with your insurer whether your policy covers passengers and trips arranged through an app, and take any additional cover you need. Tezzo does not provide or arrange insurance for anyone.
6. Booking a Seat (Passengers)
You can request a seat on a ride. The driver accepts or declines your request or, if the driver has turned on automatic acceptance, it is accepted straight away. A booking is confirmed only when the app shows it as confirmed. Tezzo does not guarantee that any ride will be available, will take place or will match its description.
If you book seats for other people, you are responsible for them: tell them these Terms apply, make sure they are reachable, and make sure the driver knows who is travelling. A person under 18 may travel only with a parent or guardian who is travelling on the same ride.
Once a booking is confirmed, the driver and the passenger can see each other’s mobile number and chat in the app to agree the pickup.
7. Price and Payment
The price on a ride is the driver’s cost-sharing contribution per seat, plus any optional add-on the passenger chooses. Drivers must not ask for more than the price shown for the seats and add-ons booked. If you agree a different price in the app’s chat, it must still be a cost-sharing contribution.
Tezzo does not handle ride payments. Passengers pay the driver directly — in cash, by UPI or however the two of them agree — and Tezzo does not receive, hold or transfer any part of it. Tezzo is not a bank, payment service or payment aggregator. It cannot reverse a payment, and cannot recover money owed after a cancellation or a dispute; that is between the passenger and the driver.
Some earlier versions of the app let you save UPI IDs and bank details in your profile; current versions do not ask for them. Details saved that way are visible only to you, and Tezzo never uses them to collect or pay ride fares.
Tezzo does not currently charge users any fee. If that changes, we will tell you before it applies, and any fee will be shown before you book or publish.
8. Cancellations, Delays and No-Shows
Drivers and passengers can cancel in the app before the trip starts. Cancel as early as you can: late and repeated cancellations are recorded and may lead to restrictions on your account.
Be on time. If you are running late, tell the other person straight away through the app’s chat or by phone. Unless you have agreed otherwise, wait at least 15 minutes after the agreed pickup time before treating the other person as a no-show.
After a trip you can report a no-show in the app. The other person can respond, and a disputed claim is reviewed by the Tezzo team. The outcome may affect either account, but Tezzo does not move money between users.
9. During the Trip
Everyone in the car must wear a seatbelt, behave respectfully and safely, and follow the preferences shown on the ride — such as smoking, pets and luggage — unless the driver agrees otherwise. Do not carry anything illegal or dangerous, or anything the driver has not agreed to.
Drivers must drive lawfully and carefully, must not drive under the influence of alcohol or drugs or while otherwise unfit to drive, must not use a phone while driving except as the law allows, and must not make detours the passengers have not agreed to.
During an active ride the driver’s live location is shared in the app with the passengers of that ride.
10. Safety and Emergencies
Tezzo is not an emergency service. In an emergency, call 112 first. The SOS option in the app is a quick way to call 112, share your location with someone you choose, and alert the Tezzo team — but the Tezzo team cannot send help and cannot guarantee how quickly anyone will respond.
Tezzo does not run background checks. An ID badge means a user submitted an identity document and our team reviewed it; it is not a guarantee of who someone is, of how they drive, or of their character. Use your own judgement: read profiles and ratings, chat before you travel, and do not travel with anyone you are uncomfortable with.
11. Content You Post
You are responsible for everything you post on Tezzo — your profile, photos, rides, messages, reviews and reports. You must own it or have the right to post it, and it must be accurate and lawful.
You keep ownership of your content. You give Tezzo a non-exclusive, royalty-free licence to host, store, display and reproduce it only as needed to run Tezzo — for example, showing your photo and rating to other users. The licence ends when the content is deleted, except for content already shared with other users (such as messages you sent) and anything we must keep by law.
12. Prohibited Content and Conduct
Tezzo has zero tolerance for objectionable content and abusive users. You must not post, share or send anything that: belongs to another person and you have no right to; is obscene, pornographic or paedophilic, or invades another person’s privacy, including bodily privacy; is insulting or harassing on the basis of gender, or racially or ethnically objectionable; relates to or encourages money laundering or gambling, or is otherwise unlawful; is harmful to children; infringes a patent, trademark, copyright or other proprietary right; deceives or misleads anyone about where a message came from, or knowingly spreads false or misleading information; impersonates another person; threatens the unity, integrity, defence, security or sovereignty of India, its friendly relations with other countries or public order, incites any offence, or insults any other nation; contains software viruses or code meant to interrupt, destroy or limit the functioning of any computer resource; or is patently false and intended to mislead or harass anyone for financial gain or to cause injury.
You must also not: harass, threaten, stalk or discriminate against anyone; use another user’s number or details for anything other than the trip you booked together; offer commercial transport, goods delivery or anything unrelated to cost-sharing; create fake rides, bookings, accounts or reviews; offer or ask for anything in return for a review; send spam or advertising; scrape or collect data from Tezzo by automated means; interfere with or try to get around Tezzo’s security or limits; or reverse-engineer the app except as the law allows.
13. Ratings and Reviews
After a trip you can rate the other person. Ratings and reviews must be honest and based on a trip that actually happened. Tezzo may remove a review that breaks these Terms, but will not remove a genuine review because it is negative.
14. Reporting and How We Act
You can report a user or a ride from inside the app, or write to Tezzocar@gmail.com. We review every report and, where we find a breach of these Terms, act on it — by removing content and by warning, restricting or suspending the user responsible. We aim to act on reports of objectionable content within 24 hours.
You can also block another user from their profile or from a chat with them. Once either of you blocks the other, neither can message the other or make a new booking with them, and neither sees the other’s rides. A booking you already share is not cancelled by a block; either of you can still cancel it. We do not tell the other person that you blocked them. You can unblock someone from Profile → Blocked people.
Where the law requires, we remove or disable access to unlawful content within the time it sets, preserve information for investigations, and share information with government agencies lawfully authorised to ask for it.
15. Suspension and Closing Your Account
We may warn you, limit features, hide your rides, or suspend or close your account — temporarily or permanently, and without notice where necessary — if you break these Terms or the law, if we reasonably believe your use puts other users at risk, or if the law requires it. When a driver’s account is suspended, their upcoming rides may be hidden. If you think we got it wrong, write to the Grievance Officer.
You can stop using Tezzo and delete your account at any time from Profile → Delete account, or at tezzo.co.in/delete-account. What happens to your data is explained in the Privacy Policy.
16. Premium Driver
Premium Driver is a badge on a driver’s profile and rides, with a higher limit on saved vehicles. It is not sold in the app: the Tezzo team grants it for a period we tell you, and it may expire or be withdrawn if these Terms are broken. It says nothing about a driver’s safety or skill.
17. Third-Party Services
Tezzo uses services from other companies — for example Google Maps for maps and routes, Google and Apple for sign-in, and the push-notification services built into your phone. Your use of those features is also subject to those companies’ terms, and Tezzo is not responsible for services it does not control.
18. If You Downloaded Tezzo from the Apple App Store
These Terms are between you and Tezzo only, not Apple. Apple is not responsible for Tezzo or its content and has no obligation to provide maintenance or support for it. If Tezzo fails to meet any warranty that applies, you may notify Apple, which may refund the purchase price (Tezzo is free); Apple has no other warranty obligation for Tezzo. Apple is not responsible for any claim relating to Tezzo or your use of it, including product liability, failure to meet a legal or regulatory requirement, consumer protection or intellectual property claims — Tezzo is.
You confirm that you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country, and that you are not on any U.S. Government list of prohibited or restricted parties. You must also follow the Usage Rules in Apple’s Media Services Terms. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
19. Availability and Accuracy
We work to keep Tezzo available and accurate, but it is provided “as is” and “as available”. Routes, distances, times, suggested prices and search results are estimates and may be wrong. We may change, pause or stop any feature, or Tezzo itself.
20. Limitation of Liability
Tezzo is not responsible for the conduct of drivers or passengers; for any vehicle, its condition or its insurance; for anything that happens before, during or after a trip; for a trip being cancelled, changed or not taking place; or for any payment between users.
To the fullest extent the law allows, Tezzo is not liable for any indirect or consequential loss, and Tezzo’s total liability to you for any claim relating to Tezzo or a trip is limited to ₹1,000. Nothing in these Terms limits a liability that cannot be limited under Indian law.
21. Indemnity
You agree to compensate Tezzo for any loss, claim or cost, including reasonable legal fees, arising from your breach of these Terms or the law, from content you posted, or from a trip you took part in — except to the extent Tezzo caused it.
22. Changes to These Terms
We may update these Terms. When a change is material we will tell you in the app before it takes effect, and the date at the top shows the current version. If you keep using Tezzo after a change takes effect, the updated Terms apply; if you do not accept them, stop using Tezzo and delete your account.
23. Governing Law and Disputes
These Terms are governed by the laws of India. Please contact us first — most problems can be sorted out quickly. If a dispute cannot be resolved, the courts at Jaipur, Rajasthan have exclusive jurisdiction, without affecting any right you have under the Consumer Protection Act, 2019 to approach a consumer commission.
24. Grievance Officer
Grievance Officer: Sunil Kumar Saini, Msunjay Enterprises, 2nd Floor, 28/ST/L/364, Satluj Apartment, near Dolphins High School, Pratap Nagar, Jaipur, Rajasthan 302033, India.
Email: Tezzocar@gmail.com. Phone: +91 78510 99496.
Write to the Grievance Officer to complain about content, another user, a decision we made about your account, or any breach of these Terms. We acknowledge complaints within 24 hours and resolve them within 15 days of receiving them. You can also contact the National Consumer Helpline on 1915.
25. General
If any part of these Terms is found unenforceable, the rest still applies. If we do not enforce a right straight away, we have not given it up. You may not transfer your account or these Terms to anyone else; we may transfer them to a successor who runs Tezzo, and will tell you if we do. These Terms and the Privacy Policy are the whole agreement between you and Tezzo about using Tezzo.